Frequently Asked Questions

Everything you need to know about shopping with Berg & Berg.

What are your shipping options and delivery times?

We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

How do I return or exchange an item?

You can return any unused item in its original packaging within 30 days of delivery. To start a return or exchange, please visit our online returns portal with your order number and email address.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Affirm in select regions.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Are your products covered by a warranty?

Yes, all Berg & Berg products come with a one-year limited warranty against manufacturing defects. If you experience an issue with your purchase, please contact our support team for assistance.

Can I modify or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team via live chat or email.